>> civilians trapped in the city of falluja, the iraqi army entered the city for the first time and battling to dislodge the islamic state fighters that seized control of the city back in 2014. from the norwegian refugee, can you hear me now? >> yes, i can. >> we are talking about tens of thousands of civilians trapped in falluja. islamic state fighters are stopping anyone trying to leave? >> they would be directly threatened and managed to make it.